Because all of our insoles are sold in different size brackets, we absolutely recommend trimming the toe area to have them fit into your shoes. The most accurate way to do that is to remove your original insole and use it as a template. Line up the heels of both soles and trim only the toe area.

It may look like there is only one pair but each one is actually stuck together. If you remove the cushions and they are textured on both sides with a seam down the middle, they are stuck together.

We always recommend using our shoe care products within 1 year of the first time of use. After that year, products may lose their effectiveness. 

When it comes to our shoe care items, we do list any materials that our product should not be used on. If you are concerned with a specific type of shoe, we always recommend reaching out to the original shoe or boot manufacturer to see if they recommend using our product on them. If you do decide to try it out, make sure you try the product on a small inconspicuous area first and allow the area to dry completely to make sure there is no color change or reaction.

Please send any images of the damage to help@4implus.com and include the name of the product you used. Please note exactly how you applied the product and include a photo of the receipt for your shoes. We assess shoe damage claims very seriously.

Typically, if you have flat feet or low arches, we would recommend the FIT Low Arch™. For a medium arch height, we recommend the FIT Neutral Arch™, and for high arches, we recommend the FIT High Arch™. All of our FIT insoles are based off of your Arch height in millimeters and each measurement can be found on the individual product page.

Our socks are constantly being redesigned and updated but if you have a set you absolutely love, Amazon is a great place to look for our socks that are out of circulation!

Over the years, we have updated our insole selection, so it may be that the look has changed or they have been discontinued. If you send images of the front and back of your insoles to help@4implus.com, we would be happy to assist you in figuring out what you used to have, or pointing you in the direction of the closest thing to it!

Yes! We recently changed the design to predominately white packaging with splashes of color based on the category of insole.

Our Sof Sole Cabin Socks™ are only sold in stores while supplies last during the fall and winter seasons.

We do not make extra wide insoles. If you have an exceptionally wide shoe, we usually recommend ordering the next size up. The arch placement would not shift drastically but the width would increase.

Our Plantar Fascia insole is only available in a ¾ length. We recommend checking out our FIT Insoles. They offer rigid support with a full-length cushion for added comfort.

The Airr Orthotic™ is a slightly more rigid version of the Air insole. They both feature Skydex™ air bubbles in the heel and gel in the forefoot.

It is a non-toxic detergent.

If you want to purchase Sof Sole products in a store, check out our locator here: https://www.sofsole.com/storelocator

It’s important to us to provide the best shipping experience, so we are now shipping everywhere in the 48 Contiguous States only. We are unable to ship to Alaska, Hawaii, Puerto Rico and the other US territories. No international orders are accepted.