Because all of our insoles are sold in different size brackets, we absolutely recommend trimming the toe area to have them fit into your shoes. The most accurate way to do that is to remove your original insole and use it as a template. Line up the heels of both soles and trim only the toe area.
When it comes to our shoe care items, we do list any materials that our product should not be used on. If you are concerned with a specific type of shoe, we always recommend reaching out to the original shoe or boot manufacturer to see if they recommend using our product on them. If you do decide to try it out, make sure you try the product on a small inconspicuous area first and allow the area to dry completely to make sure there is no color change or reaction.
Please send any images of the damage to email@example.com and include the name of the product you used. Please note exactly how you applied the product and include a photo of the receipt for your shoes. We assess shoe damage claims very seriously.
Typically, if you have flat feet or low arches, we would recommend the FIT Low Arch™. For a medium arch height, we recommend the FIT Neutral Arch™, and for high arches, we recommend the FIT High Arch™. All of our FIT insoles are based off of your Arch height in millimeters and each measurement can be found on the individual product page.
Over the years, we have updated our insole selection, so it may be that the look has changed or they have been discontinued. If you send images of the front and back of your insoles to firstname.lastname@example.org, we would be happy to assist you in figuring out what you used to have, or pointing you in the direction of the closest thing to it!
It’s important to us to provide the best shipping experience, so we are now shipping everywhere in the 48 Contiguous States only. We are unable to ship to Alaska, Hawaii, Puerto Rico and the other US territories. No international orders are accepted.