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 WARRANTY, SHIPPING & RETURNS

WARRANTY

We warrant that Sof Sole products will be free of manufacturing defects for 365 days after purchase date. Implus LLC will replace such defective insoles at no charge. Simply mail the defective product with proof of purchase to the address listed below and include your contact information within the packaging.

Implus LLC
2001 T.W. Alexander Drive
Box 13925
Durham, NC 27709-3925

Please note: Natural wear and tear is not covered under the warranty. The longevity of our insoles varies for everyone and depends on several factors including activity and frequency of use.

For any questions or comments, please call 1-800-446-7587 or email help@4implus.com.

SHIPPING AND RETURNS

We do our best to ship all in-stock orders within three business days of purchase, if not sooner. We do not ship over the weekend or on holidays. Our standard ship method is UPS SurePost. Transit times are based on your distance from our warehouse in Durham, NC and will arrive within about 5-10 business days. Shipping is available within the U.S. only; no international orders are accepted. To inquire about the status of your shipment, contact Customer Service.

EXPEDITED SHIPPING

We do offer expedited shipping rates, but the order will need to be placed via phone by 12pm Eastern Standard Time if the order is to be shipped that day. Expedited shipping costs are below.
UPS 3rd Day- $10.00
UPS 2nd Day- $12.50
UPS Next Day- $15.00 

RETURN / EXCHANGE POLICY

Exchanges: Sof Sole offers a 1-year warranty on all of our products against manufacturer’s defects (this does not include natural wear and tear). Products deemed defective may be sent to the below address with a copy of the receipt within this period for replacement only. If you have additional questions about our return or warranty policy, please contact Customer Service.

Implus LLC does not cover the cost of shipping for returns or exchanges being sent back to our facility.

RETURN ADDRESS

Implus LLC
2001 T.W. Alexander Drive
Box 13925
Durham, NC 27709-3925
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